| Frequently
Asked Questions.
Q: How do I register as a user?
A: Go to the New Users section and follow the instructions.
This will lead you through the registration process.
Q: I've forgotten my password.
A: Simply send an email to the webmaster stating your username.
The webmaster will send you an email in return containing your password.
Q. Printed maps are not fitting on the page.
A. We have created the printable page to work with most printers.
You will need to set your page margins to allow the whole print
to fit on the page. Both IE and NS both set an inch wide margin
around each printed page by default. To reset your page margins
select Page Setup from the File menu of your browser. You will be
presented with a page setup dialog box. Simply set the Top margin
and Left margin values to '0' and click OK. All future prints in
your browser will use these new margin settings.
Q. How do you login?
A. Simply enter your user name and password into the fields provided
and click Login. Please note that all logon attempts are recorded.
Your user name and password are case sensitive, i.e. 'FRED' is not
the same as 'fred'. Please keep you username and password safe and
do not disclose it to anyone.
Q. What information
do we hold about you?
A. We do not want to store more information about you than we need
and we will not release this information to anyone else. The registration
information we store is simply used to provide a better service
to you. Information such as map type and size are used to tailor
the interface to your needs. You are allocated an access level to
ensure that the data you see is appropriate. The email and address
information will only be used to inform you of new features or data
available on this site. You can opt to never receive such information
if you so which.
Q. The map display only shows blank grey background?
A: If you have version 5.5 of Microsoft Internet Explorer the Java
applet (map window) may not display properly, if so you will get
a blank, gray background. This is because Microsoft Virtual Machine
(VM) is damaged. To correct this problem you need to download the
latest version of Microsoft Virtual Machine. For more information
refer to Microsoft
Knowledge Base Article - 305674.
Q: The key colours do not get printed.
A: To resolve this issue:
- In Internet Explorer, click Internet Options on the Tools menu.
- Click the Advanced tab.
- Click to select the Print background colors and images check box, and then click OK.
Mapping Service - FAQ's
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